Simplifying the process of getting Veracode’s help fixing security findings

Veracode provides security experts on-demand to help developers make sense of the findings resulting from a security analysisSAST, DAST, etc. These experts give developers context on Veracode’s scan results and provide advice on appropriate actions that would resolve the findings, either through a change to the code or through applying a mitigating control that renders the security finding un-exploitable. These experts can also provide suggestions and guidance on using our scanning technology as well.

When developers use these on-demand experts, we see (on average) a reduction in their applications’ flaw density of 44 percent — a 1.5x improvement compared to applications that do not use this service. (SoSS v7)

Easier than ever to get the help you need

To improve your productivity and simplify the process of getting the help you need to understand Veracode scan results, Veracode has launched Automated Scheduling for all our users.

With this new feature, you can:

  • Select the time for your meeting that fits your needs.
  • Provide details of what you need help with – such as a specific security finding or a CWE category.
  • Add additional attendees from your team to the meeting.
  • Change your timezone if you are traveling.

 

 

If you no longer need to speak with a Veracode expert, you can cancel directly in the Veracode Platform.

Finally, this functionality is available to all our users at no cost, as long as you are using Veracode’s Technical Support. This is just part of our process of improving our user experience of Veracode and securing the software that powers your world. 

Let us know what you think

We’ve received great feedback so far, such as “It is easy and convenient” and “Veracode is a good tool, I'm glad we are using it." We love hearing feedback from our users. If you have feedback on this functionality, please feel free to email me at anielsen [at] veracode.com.

About Anne Nielsen

Senior Product Manager for Veracode’s application security platform including reporting, analytics and API feature sets as well are Veracode’s technology evolution from a monolithic architecture into MicroServices. Anne partners with Veracode customer’s to manage application security risk through new product features and functionality while enabling Veracode’s best in class scanning technologies.

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