Veracode provides technical and program support to assist customers in their use of our solutions, to resolve technical problems, and to communicate information regarding the Veracode solutions. This page describes support included with all Veracode’s automated solutions; customers can receive additional technical support and program management solutions by selecting a Technical and Program Management Support Package.

Phone and Email Support:

Veracode’s support line can be reached by dialing +1 877-837-2203.

Veracode provides telephone support from 7PM Sunday through 8PM Friday, Eastern time, excluding Veracode recognized holidays.

Veracode customers can also engage Veracode’s support team by sending an email to support@veracode.com.

Additionally, Veracode provides Severity Level 1 Technical Support services 24×7 for any Severity Level 1 customer support request made through the Veracode support line. Severity Level 1 is defined as: a critical functionality that severely impacts your use of the Solution Platform which halts your business operations and no procedural workaround exists.

Online Help and Documentation

Veracode’s platform contains a reference section with an extensive library of online documentation, compilation requirements, upload instructions, and tutorials. This online self-service section is available to all provisioned platform users. Here’s how to contact Veracode Technical and Program Support in the platform.

Additional resources may be found in Veracode Documentation and Veracode Community.

Administration

Veracode customers have access to a range of basic administration services, including user maintenance (such as admin provisioning and password resets), troubleshooting assistance, and response to general inquiries. Customers with an “Administrator” role can manage other users and teams, as well as access eLearning curricula.