Customer-inspired product enhancement is not something new at Veracode. In fact, since 2016, we have implemented more than 1,100 product enhancement requests from individual customers. To create greater transparency into the product management process, we created a self-service feedback portal – Ideas – in the Veracode Community in 2017. This portal is where every Veracode customer can submit product feedback and weigh in on other customers’ submissions by voting and adding comments.
We’re excited to announce an upgrade to the portal this summer – Ideas 2.0. The enhancements include:
- Clearer fields to describe customers’ ideas
- Configurable email notifications
- A centralized Ideas dashboard
- An opportunity to follow the dialogue around specific ideas of interest
One thing we learned from customers using the existing Ideas portal is the pain of needing to log into the Community or reach out to Veracode staff to track the status of Ideas. The new Ideas portal keeps you informed on updates to the Ideas you have submitted, or those you’ve chosen to follow, whether it’s a new comment or a status change.
You also have access to a dashboard in the Community where you can review the status of all your Ideas in one place, the My Ideas dashboard. If you manage your organization’s AppSec program, you can have a dashboard that gives visibility into all submitted Ideas across your entire organization through the Superuser status. Just request that status from your Security Program Manager.
Finally, you have the option to subscribe to an Idea that resonates with your needs. By subscribing to an Idea, you have the same visibility into the Idea status and discussion with product management as the original submitter does. We added this functionality in the spirit of harnessing the power of sharing. In driving an Idea from inception to implementation, the knowledge, insights, and experience you share empower not just a new feature, but a community of developers, security practitioners, and Veracode product experts.
If you have not been on the Ideas portal previously, now is the best time to try. How can you get started? The Ideas portal sits in the Veracode Community. While the content on the Veracode Community is available to customers and non-customers, the Ideas portal is only available to Veracode customers. If you are a Veracode customer, log in (or register, if this is your first visit) to the Community and start adding your voice to our roadmap. You can check out this knowledge article for more details. Questions about the Ideas portal or comments on your Community experience? Ask or share in the Community Exchange!