Enabling our customers to create software quickly and securely has always been our mission, and it remains so today. While the safety and health of our employees is a top priority right now, so is the health of our customers’ software, especially considering some of the industries they support. We need to keep the health care providers and their systems secure and operational, protect the farmers and their technology that delivers food supplies, and ensure the financial firms’ applications aren’t vulnerable. Every company in every industry needs to have a solid digital experience in this environment, and we’re here to help our customers shore up existing systems and help create new ones quickly and securely.
We are honored that customers around the world look to Veracode as a strategic partner, and we take those partnerships very seriously. All of our technology and services have been digital since we were founded in 2006. Therefore, as you activate your digital preparedness plans, Veracode is here to support you in making sure you do so securely. We’ve outlined below how Veracode will continue to seamlessly support our customers, plus additional support we have put in place. We want our customers to continue to change the world through their software while we ensure they do it securely.
The technology is always on and always being updated with no interruption to our customers’ daily activities:
Veracode’s entire solution is built for scale in the cloud. Our Static Analysis, Dynamic Analysis, Software Composition Analysis, eLearning, Security Labs, and IAST offerings are all SaaS and require minimal to no installation.
All our product lines require zero effort from our customers to continue to get their weekly releases and product updates. As you can see from our release notes, our customers continue to get updates to our product line on a weekly basis: Release Notes
In addition, we have recently released a new Pipeline Scan available to all existing Static Analysis customers at no additional charge. To learn more, please see our blog post. This innovative technology will allow our existing customers to scan as they build applications in the fast-paced digital world. We know speed is of the essence right now as companies become more digital than ever before. Please reach out to your Security Program Manager to start utilizing this new technology today.
We are an extension of your team:
We know many of our customers will have team members who need more flexibility in their schedules, need to care for their loved ones, or may even have to take temporarily leave for childcare or other personal reasons.
Veracode provides a full staff of program managers, security consultants, pen testers, technical support, and staff. Here is how you can utilize them:
If you need best-practice guidance on your application security program in general or advice on how to use our products, simply reach out to your named Security Program Manager. If you do not know who this is, email [email protected] and they will get you in touch with your program manager. Here is a great blog from one of our Security Program Managers on how we can help.
If you need help with SDLC architecture design, or remediation or mitigation advice, simply log into the Veracode platform and click the “Consultation Call” button. We have expanded our hours to ensure your developers have the deep security expertise they may require. If you don’t have access to the platform but need help, schedule a call through [email protected]
If you need help with any technical challenges or need integration guidance, please contact us at [email protected]. We are here to help you through any technical challenges.
We can quickly give answers and provide guidance:
We have ramped up our Community site and have team members monitoring it to help with any inquiries. Simply register at https://community.veracode.com/s/.
Within our Community you can:
- Ask questions.
- Find valuable videos and tutorials on our products (also available in our public help center: https://help.veracode.com/home).
- Submit product ideas to our product management team.
- Open and monitor your own Support tickets.
- Get live demos of our products with open Q&A sessions.
- Sign up for to our “release notes” group to get proactive notifications.
- Join our numerous live webinars and workshops on AppSec topics.
- Get integration help and guidance.
We are here for your escalations:
In times when getting help is more important than ever, if you need to escalate any issues, please contact your Security Program Manager directly or open a Support ticket through our Community and mark it as a sev 2. We will prioritize critical issues.
In addition, we are keeping our customers posted in all platform-related statuses here: https://status.veracode.com/
We moved to WFH to ensure the safety of our team and business continuity:
Veracode maintains a comprehensive business continuity and disaster recovery plan. We take pride in our ability to provide external customers and our internal workforce with critical services designed to be fault-tolerant and achieve high levels of uptime. We have been prepared to respond to any event that limits Veracode’s team members’ ability to travel or gather, as well as deal with the potential of reasonable percentages of staff being unavailable. Our workforce is highly mobile and ready to function in a geographically decentralized fashion. All team members have been provided tools to allow effective remote work, as well as the ability to meet and collaborate virtually.
Here is a great blog post on the WFH experience from the Veracode team. We went fully remote without a hiccup in mid-March. Thanks to our IT and HR teams for having the proper systems in place to make this happen so easily and quickly. Our internal employee survey about the WFH experience has been 99 percent positive!
Stay safe, stay healthy, and know that we’re standing by, ready to support you.