Interactive Northwest


Interactive Northwest

Application Name:


Assessment Technique(s):

Static Binary Analysis, Dynamic Analysis

Assurance Level:

High: critical for the business.

VerAfied since:


Application Description:

INI IDReset™ is a self-service password reset application that allows users to reset their Active Directory passwords by phone or website. IDReset provides an increased level of security over agent-assisted password resets and improves productivity by getting people back to work quickly and independently. With an intuitive web interface and speech-enabled voice application, IDReset gives users a choice of interaction modes. By reducing up to 40% of calls to the helpdesk, IDReset helps companies realize decreased support costs and a fast return on investment.

Interactive Northwest, Inc. (INI) develops innovative interactive voice response (IVR), computer telephony integration (CTI), and self-service applications for high-volume call centers in markets such as government, healthcare, finance, utilities and service industries. A strong commitment to platform expertise, seamless systems integration and project management excellence uniquely position INI to provide value to its customers. As a long-standing partner in the Avaya DevConnect program and developer of call center speech applications, INI has a deep history in deploying applications on Avaya platforms—making it a reliable partner capable of delivering results that promote the success and profitability of its customers.


In its reviewed state, IDReset application met or exceeded the security score outlined in the Veracode Risk Adjusted Verification Methodology for an application at the assurance level specified above. Veracode’s risk adjusted verification methodology is based on respected industry standards including MITRE’s Common Weakness Enumeration (CWE) for classification of software weaknesses and FIRST’s Common Vulnerability Scoring System (CVSS) for severity and ease of exploitability and NIST's definitions of assurance levels.