Job Posting: Senior Customer Advocacy Manager

Our Mission – Securing the software that powers your world. At Veracode, we are focused on that mission every day. Veracode is recognized as a premier provider of SaaS-based application security solutions, transforming the way companies secure applications in today’s software driven world. We provide our customers with a solid foundation on which to build security into their modern agile development processes.

Do you have a passion for connecting with successful customers and empowering customers as public advocates? Do you want the opportunity to build a winning advocacy program as part of a Customer Engagement team creating the best experience for customers?

Our Senior Customer Advocacy Manager is tasked with defining, building, and managing a strategic, best-in-class advocacy program that activates customer goodwill to drive revenue.

Veracode is seeking a Senior Customer Advocacy Manager to build a new program driving advocacy engagement and generating a pipeline of referenceable customers. Reporting to the Global Customer Engagement Programs Director, this role will define and build an advocacy program aimed at increasing the visibility of the success that Veracode customers are achieving with their Application Security programs. Specifically, the new advocacy program will engage the Veracode customer base and identify potential brand advocates open to sharing their expertise through references, third party reviews, industry surveys, case studies, speaking engagements, media interviews and more. The role will work in close collaboration with our Marketing, Customer Success, and Sales teams to proactively introduce advocacy across the organization to elevate Veracode’s position in the marketplace.

Responsibilities:

  • Minimum 10 years of experience, including  3-5 years of experience in managing customer advocacy programs at a technology company
  • Bachelor’s degree and/or equivalent combination of education and experience
  • Excellent written and oral communication skills. Demonstrates a high level of diplomacy and professionalism.
  • Superb presentations and client-facing skills
  • Strong project and program management skills
  • Demonstrated ability to collaborate cross-functionally, with technical and non-technical audiences.
  • Be an innovative thinker, creative problem solver and effectively manage multiple on-going assignments in a fast paced, fluid environment
  • Demonstrates sound judgement and decision-making skills

This role will have the opportunity to working with individuals cross-functionally at Veracode, including senior leadership, to propose strategies and to report on progress and requirements. There will also be opportunities to present at large and small meetings to educate the business on the progress of Customer Advocacy programs.

The Veracode Way:

We Have a Passion and Commitment for Security

We consider security in everything we do. We act to preserve the trust our customers place in us.

We Help Our Customers Change the World

We deliver peace of mind to our customers so they can focus on the pursuit of their missions.

We Have Big Goals and Expect Big Outcomes

We are results driven. We take risks, compete boldly, and deliver valuable outcomes to our customers.  

We Are Committed to Making Progress Together

We collaborate with each other, our user communities, our industry and together lead the world forward.

We Value Each Other

We value diversity. We have empathy for each other and assume positive intent.

We Are Proud to be Veracode

We have fun together. We honor who we are and work hard to achieve our potential.

You Change the World, We’ll Secure It!

Veracode is an equal opportunity employer and we celebrate diversity with a commitment to creating an inclusive environment.  All applicants will be considered for employment without attention to race, religion, age, sex, gender identity, sexual orientation, national origin, veteran or disability status.

 

Apply Now OR please email your resume and cover letter to [email protected].

More About Working at Veracode

Veracode, is a leader in helping organizations secure the software that powers their world. Veracode’s SaaS platform and integrated solutions help security teams and software developers find and fix security-related defects at all points in the software development lifecycle, before they can be exploited by hackers. Our complete set of offerings help customers reduce the risk of data breaches, increase the speed of secure software delivery, meet compliance requirements, and cost effectively secure their software assets- whether that’s software they make, buy or sell.

Veracode serves more than 1,400 customers across a wide range of industries, including nearly one-third of the Fortune 100, three of the top four U.S. commercial banks and more than 20 of Forbes’ 100 Most Valuable Brands. Learn more at www.veracode.com, on the Veracode blog, on Twitter and in the Veracode Community.

At Veracode you’ll have the opportunity to eliminate barriers for our customers and earn a competitive compensation and total rewards package – all while pushing the boundaries of what’s possible by collaborating with a diverse team of global innovators. In short, Veracode’s fun, diverse, and fast-paced culture has put us on the map as one of the best employers in Information Technology.

We offer competitive salary, company-sponsored premium Medical/Prescription & Dental Plans, company-paid Holidays, Vacation, Anniversary Service and Sick Days, 401(k) Plan, Education/Training Reimbursement, Charitable Gift Program, Adoption Assistance Program.

We are equal opportunity employers. As such, it is our corporate policy to fill positions with qualified candidates regardless of the candidate’s race, color, sex, age, religion, ancestry, national origin, citizenship status, marital status, sexual orientation, gender identity, genetic information, disability, pregnancy, military status, veteran status or any other protected group status.

Contact for Veracode:

Careers

Veracode

[email protected]

Copyright © 2019 Veracode, Inc. All rights reserved. All other brand names, product names, or trademarks belong to their respective holders.

 

 

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