Veracode provides security experts on-demand to help developers make sense of the findings resulting from a security analysis – SAST, DAST, etc. These experts give developers context on Veracode’s scan results and provide advice on appropriate actions that would resolve the findings, either through a change to the code or through applying a mitigating control that renders the security finding un-exploitable. These experts can also provide suggestions and guidance on using our scanning technology as well.
When developers use these on-demand experts, we see (on average) a reduction in their applications’ flaw density of 44 percent — a 1.5x improvement compared to applications that do not use this service. (SoSS v7)
To improve your productivity and simplify the process of getting the help you need to understand Veracode scan results, Veracode has launched Automated Scheduling for all our users.
With this new feature, you can:
If you no longer need to speak with a Veracode expert, you can cancel directly in the Veracode Platform.
Finally, this functionality is available to all our users at no cost, as long as you are using Veracode’s Technical Support. This is just part of our process of improving our user experience of Veracode and securing the software that powers your world.
We’ve received great feedback so far, such as “It is easy and convenient” and “Veracode is a good tool, I'm glad we are using it." We love hearing feedback from our users. If you have feedback on this functionality, please feel free to email me at anielsen [at] veracode.com.